Foire aux questions

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and bank transfers for larger orders. For wholesale accounts, we also offer net payment terms upon approval.

Orders can be modified or cancelled within 24 hours of placement. Please contact our customer support team immediately at support@forven.ca with your order number. Once an order has been processed or shipped, modifications may not be possible.

Yes! We offer competitive wholesale pricing for restaurants, catering companies, and foodservice businesses. Contact our sales team to set up a wholesale account and receive volume discounts on qualifying orders.

We ship across Canada and the United States. Free shipping is available on all orders within Canada. For US orders, shipping rates are calculated at checkout based on your location and order size.

Standard shipping within Canada typically takes 3-7 business days. US orders arrive within 5-10 business days. Orders are processed within 1-2 business days. You'll receive tracking information once your order ships.

Yes, expedited shipping options are available at checkout for urgent orders. Express delivery (2-3 business days) and overnight shipping are available for most items. Contact us for rush orders or special delivery requirements.

We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in resalable condition. Commercial equipment may have specific return conditions. Please review our full return policy or contact us for details.

Contact our customer support team at support@forven.ca with your order number and reason for return. We'll provide a return authorization and instructions. Refunds are processed within 5-7 business days after we receive the returned item.

Custom-ordered items, clearance products, and certain sanitary items cannot be returned. Electrical equipment that has been installed or used may also be non-returnable. Please check product descriptions or contact us before purchasing if you have concerns.

Yes, all our equipment and supplies are professional, commercial-grade products designed for restaurant and foodservice use. We source from trusted manufacturers and ensure all items meet industry standards for durability and performance.

Most items are regularly restocked. If an item is temporarily out of stock, you can sign up for email notifications on the product page. For urgent needs, contact our team to check expected restock dates or find suitable alternatives.

Stock availability is displayed on each product page. Items showing "Add to Cart" are in stock and ready to ship. If you need large quantities, contact us to confirm availability before placing your order.

Most equipment comes with manufacturer warranties ranging from 1 to 3 years, depending on the product. Warranty details are listed on individual product pages. We also offer extended warranty options for select items.

Contact us immediately at support@forven.ca with photos of the damage and your order number. We'll arrange a replacement or refund right away. All shipments are insured, and we stand behind the quality of every delivery.

Absolutely. Our team has extensive foodservice experience and can help you choose the right equipment for your needs. We provide product recommendations, installation guidance, and ongoing support. Contact us anytime for expert assistance.

Our products are designed for professional use by restaurants, catering companies, bakeries, cafes, hotels, and other foodservice businesses. We serve both established operations and new ventures looking for reliable commercial equipment.

Reach us by email at support@forven.ca or use the contact form on our website. Our team responds within 24 hours on business days. For urgent matters, please indicate "urgent" in your subject line.